We used Compliance Master to help control the quality level of more than 1.1 million smart-meters we installed throughout our electricity networks during 2010 and 2104.
The software was used to calculate the optimum sample size needed to accurately assess whether submitted job-lots of smart-meters have achieved our specified compliance targets, or not. If the software determined a particular job-lot failed to meet our targets, it was rejected. Only accepted job-lots were passed into service.
Should a job-lot be rejected it was ten up to the responsible contractor to inspect every smart-meter and to ensure it complies with our technical standards. Only when all known non-noncompliant smart-meter installations were corrected was the contractor allowed to resubmit the job-lot for re-inspection. To encourage contractors to improve their performance, and to fix non-compliant job-lots as soon as possible, we only paid them for accepted job-lots.
The Compliance Master system not only allowed us to tie contractor payments to agreed, enforceable quality targets, it has also allowed us to strike the optimum balance between our quality auditing costs and our non-compliance risks.
We estimate this new “smart” approach to compliance auditing and control saved our company somewhere in the order of $3.0 million in lower rework, safety and customer service costs over the project period. Furthermore, its estimated Compliance Master’s capacity to automatically calculate the optimum sample size needed for each job-lot inspection saved us close to $850,000 in direct auditing costs.